Refund Policy

Effective 8 September 2026

This policy applies to purchases made directly through Local Living. It does not limit rights provided by applicable consumer law.

Returns

Contact us within 14 days after delivery to request a return. Unless an item is faulty, damaged or incorrect, it must be unused, in its original condition and returned with its packaging. Contact us before sending anything so we can confirm return instructions.

Damaged or incorrect items

Inspect your order on arrival. If it is damaged, defective or incorrect, email us promptly with the order details and clear photographs. When accepted, we will arrange an appropriate replacement, refund or other remedy.

Exceptions

Personalized, commissioned, made-to-order and digital products are not normally returnable for change of mind, except where required by law.

Refunds and cancellations

Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider. Original delivery charges and return costs are not normally refunded for change-of-mind returns. Contact us quickly to request cancellation; cancellation cannot be guaranteed after production or shipping begins.